RETURN & EXCHANGE POLICY – FINE JEWELRY

We want you to be completely satisfied with your purchase from rwfinejewellery.com. Please review our policy below regarding returns, exchanges, and repairs.

Returns & Exchanges
Fine jewelry items may be returned or exchanged within 14 days of delivery. To be eligible for a return or exchange, the item must be in its original condition, unworn, and with all tags and packaging intact. Custom-made or engraved pieces cannot be returned or exchanged unless there is a manufacturing defect.

How to Initiate a Return or Exchange
To request a return or exchange, please contact our customer service team. You will receive instructions on how to proceed. Return shipping costs are the responsibility of the customer, and we recommend using a trackable shipping method.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-7 business days. Please note that shipping fees are non-refundable.

Repairs & Warranty
All our fine jewelry comes with a one-year warranty covering manufacturing defects. If your item requires repair due to a defect, please reach out to us for assistance. Warranty does not cover damage caused by accidents, improper care, or normal wear and tear.

Final Sale Items
Certain items, including clearance or promotional pieces, are marked as final sale and cannot be returned or exchanged.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We will work with you to resolve the issue promptly.

For any questions regarding our return policy, please don’t hesitate to get in touch.